Frequently Asked Questions

What is MatrixForge?

MatrixForge is a premium tech and industrial brand of 3d printed products built for those who demand quality, precision, and performance in every product.

Where do you ship to?

We ship Australia-wide and internationally. Shipping times and rates vary by location — you'll see the options at checkout.

How long does delivery take?

Domestic orders typically arrive within 3–7 business days. International orders may take 7–14 business days depending on your location.

Can I return or exchange a product?

Yes! We offer returns and exchanges within 30 days of purchase. Items must be unused and in original packaging. Contact us via the Contact page to get started.

How do I track my order?

Once your order is shipped, you'll receive a confirmation email with a tracking number so you can follow your delivery every step of the way.

How do I leave a review?

We'd love to hear from you! After receiving your order, check your email for a review request, or head to our Reviews page to share your experience.

How can I contact MatrixForge?

You can reach us through our Contact page. We aim to respond within 1–2 business days.